Customer Care Advisor (Alloga)
Cencora, Inc., Hilcote, Derbyshire
Customer Care Advisor (Alloga)
£28500
Cencora, Inc., Hilcote, Derbyshire
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 3 May | Get your application in today.
Closing date: Closing date not specified
Job ref: 23cf6e878949479e8806b8812abc8294
Location ref: Hilcote, Derbyshire
Full Job Description
We're looking for a Customer Care Advisor to join our friendly and experienced team at Alloga UK, part of Cencora. This role sits at the heart of our operation, supporting healthcare customers and partners by making sure orders are processed accurately and queries are resolved smoothly. If you enjoy helping people, staying organised, and being part of a team that plays a real role in supporting UK healthcare, this could be a great fit. What you'll be doing In this role, you'll be:
- Handling customer queries via phone and email, providing clear, professional support
- Processing customer orders accurately and within agreed timescales
- Working closely with warehouse, finance and internal teams to resolve issues
- Managing inboxes and keeping customers updated on order progress Dealing with urgent or special order requests calmly and efficiently
- Producing routine reports and supporting customer account activity You won't be expected to know everything on day one - full training is provided, and you'll be supported by experienced colleagues and team leaders.
- Previous experience in customer service, admin or order processing (preferred, not essential)
- Confident communication skills, both written and over the phone
- Good attention to detail and basic numeracy skills
- Comfortable using computer systems and email
- Able to prioritise tasks and stay organised in a busy environment
- A positive, team-focused approach
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Competitive salary of £28,500 - Monday-Friday working pattern - no weekends
- Full training and ongoing support
- Opportunities to develop and progress within a growing healthcare business
- The chance to work for a company that plays a vital role in improving patient outcomes across the UK