Customer Care Adviser

Things don't stop with delivering an outstanding customer experience though. We believe in working together as one, so you'll also have opportunities to be involved in driving our department forward, ensuring we always exceed customer expectations when interacting with us., This fantastic opportunity is for a small number of individuals who have a passion for delivering an exceptional, yet personalised customer experience. In return for your desire for success, we'll make sure you receive all the training and coaching you need to fit right into our team.

• Love what you do. If you enjoy helping others and have a drive for being the best you can be, you're already halfway there!
• Be confident in leading a telephone conversation through many emotions. Our callers can be everything from upset and not knowing which way to turn, through to happy, upbeat, and ready to have a good old chat about what's going on in their life right now.
• Determined, proactive attitude. We want you to provide an outstanding level of service, but we'll also reward you based on your personal performance. One of these elements will be the number of enquirers you guide through an enquiry to admission into our Care Homes
  
  Bupa is one of the most well-known and respected healthcare businesses in the world, because what we do matters. From our contact centres to our care homes; health and dental centres to our state-of-the-art hospitals across all four corners of the globe, every part of our operation is dedicated to our purpose of helping people live longer, healthier, happier lives and making a better world. We pride ourselves on working with brilliant people who put our customers at the heart of everything they do.
Bupa Care Homes provides expert nursing, dementia, residential and specialist care to almost 6,000 people in 130 UK homes., We want people to 'love working here', so much so that's it's at the top of our agenda and something you'll hear a lot about here at Bupa. We offer our people a great range of benefits, many of which are flexible and can be tailored to suit what's most important to you. We're a healthcare company so there's a huge focus on our people's health and wellbeing, supported by a healthy work-life balance and workplaces which are friendly, appealing spaces to support you to be at your best.We're driven by one purpose, helping people live longer, healthier, happier lives and that that means our people too!

As well as a competitive starting salary of £25,000 you'll be eligible for our uncapped monthly bonus scheme which is based on your personal performance.You'll be based at our Kirkstall Forge office in Leeds but have the flexibility to work from home too. You'll have a permanent contract working 37.5 hours per week within our opening hours of Monday to Friday 08:00 - 18:30 and Saturday 09:00 - 12:30.