customer care administrator

Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust. The successful applicant will be an employee of the subsidiary and not Northumbria Healthcare NHS Foundation Trust.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It's open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.
Whilst NPC are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity your individual recruitment process, we may withdraw your application at any stage of the process., We are looking to recruit a friendly, motivated and professional senior customer care administrator to join our team.
This position will be based at NPC Amble & Broomhill. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
You must be able to prioritise workload without supervision and have good organisational and IT skills. Provide secretarial support to GP's and clinicians. You will be required to help out on the telephones as and when required. Answer telephone calls, respond to all enquiries, direct the public as and when appropriate, provide admin support to nursing & clinical staff. Full training will be provided on the use of SystmOne.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received., + Answer telephone calls & respond to all enquiries directing the public as appropriate
+ Provide broad range of tasks and general admin and secretarial support to practice staff
+ Ensure timely appointments for patients attending the GP service, triaging according to urgency
+ Process patient referrals
+ Ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals
+ Receive confidential information by telephone or face to face and input accurately into patient service systems
+ Admin coding of all patient records ensuring all medical history is coded accurately and entered into the clinical system
+ Contribute to the delivery of a comprehensive primary care medicine management system
+ Undertake activities at practice level which contribute to the efficient and effective delivery of medicines to patients

Working for our organisation
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 120,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC, they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation Trust.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation., + To provide a high standard of customer care to patients, relatives & visitors
+ To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
+ To ensure all inpatient records are updated on SystmOne
+ Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
+ To provide support & advice to new members of staff and existing staff on SystmOne
+ To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
+ To process and distribute incoming (and outgoing) mail
+ To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
+ To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
+ To contribute to the audit cycles for QOF, CQC and Quality Improvement work
+ To manage shared care agreements and support with the generation of income
+ Carries out clerical duties required by the role
Applicants who are members of the Armed Forces, those who have a disability that requires support in the work place (two ticks pledge) and those who have been looked after by the care system as a child or young person (for example, in foster care, children's homes, kinship or local authority care) who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.
We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defense Recognition Scheme, and we are delighted to support Apprenticeships, Age Posi+ive and are a mindful employer.
If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on option 2.
Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.
Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!
Certificate of Sponsorship
Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)
Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.