Customer Business Manager

As Customer Business Manager, you'll take ownership of a dedicated product portfolio within the Wickes account, managing its P&L performance and delivering sustainable, profitable growth. Working closely with both internal stakeholders and key contacts within Wickes, you'll develop and execute commercial plans, identify growth opportunities, and ensure the successful delivery of annual sales and profitability targets. This is a highly visible role offering the opportunity to influence strategy, build long-term customer relationships, and contribute directly to the success of a rapidly growing retail account. What You'll Be Doing

• Owning and delivering portfolio sales, volume and profitability targets.
• Developing and implementing customer business plans, promotional programmes and ranging strategies.
• Building strong, collaborative relationships with Wickes category and commercial teams.
• Managing forecasting and planning activity to ensure accurate and timely delivery.
• Overseeing CAPEX and A&P investments, ensuring maximum return and budget compliance.
• Leading bespoke campaigns and initiatives to drive growth through effective in-store execution.
• Working cross-functionally with Shopper Marketing, Field Sales, Finance, Digital and Marketing teams.
• Communicating and briefing key customer initiatives across internal sales teams.
• Supporting wider account projects and contributing to the overall Wickes growth strategy.
  
  We're looking for a commercially aware sales professional who combines analytical thinking with strong relationship-building skills.
You'll ideally bring:
• Previous sales experience, ideally within FMCG, retail or a customer-facing commercial environment.
• Experience of managing a P&L and delivering profitable growth against commercial targets.
• Strong analytical skills with the ability to identify opportunities and manage risk through data insights.
• Excellent stakeholder management and influencing skills.
• Experience working cross-functionally to deliver business objectives.
• Strong organisational skills and the ability to perform under pressure and meet deadlines.
• Proficiency in Microsoft Office applications.
• Degree-level education is desirable but not essential
  
  At AkzoNobel, we're passionate about creating the paints and coatings that help colour people's lives and protect what matters most. We're looking for a commercially minded and relationship-focused Customer Business Manager to join our UK&I Sales team and play a key role in driving profitable growth within one of our most strategic retail partnerships, Wickes.
  
  Why Join AkzoNobel?
This role offers a fantastic opportunity to develop your commercial career within a global market leader. You'll be empowered to take ownership, build strategic customer relationships, and influence growth plans for one of the UK's leading home improvement retailers. If you're passionate about delivering results, thrive in a collaborative environment, and are ready to make a tangible impact, we'd love to hear from you. Apply today and help us create a brighter future together. #LI-SH1 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.