Customer Assistant, Team Leader

Driving a great customer experience by ensuring that every customer has a positive interaction with a Partner on their visit.

- Ensuring all operational tasks are completed with a "heads-up approach," guaranteeing that Partners are always looking out for customers and their needs.

- Effective utilisation of the systems, tools and resources to deploy labour resource to match customer and operational requirements.

- Championing our key differentiators by ensuring Partners are actively sharing their knowledge with each other and our customers.

- Inspiring, encouraging, and guiding Partners, clearly communicating expectations and building robust relationships based on honesty and respect.

- Driving the delivery of excellent in-store standards, including efficient recovery, visual merchandising, shop cleanliness, accurate ticketing, and product availability.

- Supporting the shop's leadership team with operational tasks and collaborating with all shop areas to effectively meet dynamic customer demand.

- Ensuring all Partners operate in a safe and legal manner.

Evidence of consistently delivering amazing customer service personally.

- Demonstrable people and leadership skills.

- Experience working in a customer facing environment.

- A strong understanding of retail and how to maximise commercial success.

- Effective stakeholder management skills when working with third parties and the wider John Lewis Partnership.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.