Customer Assistance Representative

What You'll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem-solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high-performing team
  
  Strong communication and customer care skills
• A flexible approach to work
• Experience handling enquiries via email, phone, and face-to-face
• A full UK/EU Manual Driving Licence is required for this role
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)
  
  Competitive Salary + Career Progression
Join a Team That Keeps the UK Moving Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK's most diverse and dynamic vehicle fleets. Now, we're looking for a motivated and customer-focused Customer Assistance Representative to join our Flex-E-Rent team in Sheffield. Why Join Us?
• Structured Career Development - Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression - Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities - Access to our development programme and future management roles
• Work-Life Balance - Monday to Friday schedule, no weekend shifts
• Generous Leave - 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits - Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks - Discounts on car hire, Cycle to Work scheme, paid volunteer days