Customer Ambassador

You'll be responsible for providing administrative support to all business streams, whilst providing an excellent customer-focussed service within repairs.
You'll ensure that works are co-ordinated in such a way as to make best use of resources (human, financial and material) to maximise productivity and ensure customer excellence for our internal and external customers.
As a Customer Ambassador, you will be part of a team delivering a seamless journey for customers reporting repairs to Thirteen.
This role will incorporate a high level of customer care to ensure customer enquiries and complaints are dealt with in an efficient manner.

We're looking for someone who can demonstrate excellent customer service and negotiation skills, who is passionate about ensuring all customers receive a first-class repairs service.
You'll use your knowledge and experience of customer services to deal with customer complaints, as well as understanding the customer requirements to assist in the development of a customer driven service.
We're looking for someone who has the ability to communicate effectively, and can build relationships with internal and external customers and stakeholders.
You'll be working in a fast-paced and demanding environment, so we're looking for someone who is well organised, resilient, focused, and professional., As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.
- Join a team that's local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

Thirteen Group is on the lookout for a part-time (18.5 hours per week - Weds PM, Thursday & Friday) Customer Ambassador to join our Repairs team on a fixed term contract for 6 months.
This is a roam role, so you'll work mainly from home and at least two days a week from our fantastic office at Hudson Quay in Middlesbrough (Wednesdays and Thursdays). We'll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.
Thirteen Benefits:
Salary - £13,838 per annum pro rata (£27,677 FTE)
Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health - save money on common health expenses and get access to health and wellbeing support services.
T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave.