Customer Advisor - Patient Support

We are recruiting for our Patient Support Team to engage with our customers; assessing and supporting their individual needs by providing them with specialist advice and guidance in using medical devices to manage their bowel and bladder conditions., You'll make outbound calls to new and existing customers, providing personalised advice on bowel and bladder care. The role focuses on understanding individual needs, recommending suitable products and routines, and supporting regular ordering. You'll work to daily targets while maintaining high-quality customer care, completing clear assessments that inform ongoing customer support and internal teams. Full training and ongoing development are provided within a supportive team.

You will need to be passionate to make a difference and be prepared to become committed to the team that genuinely puts its customer's needs first and takes pride in delivering the highest levels of customer satisfaction. This is an office-based role with the ability to work from home a few days a week once probation is passed. Commuting distance to Peterborough is essential. Essential qualities required for this role On a professional level, this role requires:

• Proven track record in achieving/exceeding your targets/ KPIs within a structured working environment
• Ideally you would come from a customer service background, or a role when demanding targets have been set
• Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with both internal and external stakeholders
On a personal level, this role requires:
• Empathy, patience, and maturity towards others
• Confidence and understanding to undertake conversations with consumers of a personal nature in relation to their intimate healthcare needs
• Strong desire to succeed within a highly ethical framework
• A pride and passion to achieve consistency and high standards in your work
• A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results
• We want you to be comfortable with change, speak up to make things better, and finally, you must be hungry to achieve
  
  Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward - we explore, learn and look for new ways of doing things.
  
  Coloplast is a market leading company with a strong record for product and service innovation. We work in close partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. We offer great career opportunities plus a strong benefits package for our staff.
We offer a starting salary of £28,000, with the opportunity to earn up to £5,200 in annual bonuses, plus up to 5% Profit Related Pay and a market-leading benefits package that includes:
• Private medical insurance
• Flexible benefits tailored to your lifestyle
• Extensive training and development, Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because - and not despite - of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.