Customer Advisor

So, what does a Customer Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service. Since we're a regulated company, you'll also follow some compliance standards. Don't worry if you're new to insurance, we'll equip you with all the training and tools to make you confident in delivering great service quickly! If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home. Our Customer Loyalty Department As a Customer Advisor, you'll mainly handle calls from current customers, finding ways to assist them, whether it's getting the best renewal price, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we've tried to capture it here., Admiral Money is seeking a Lead Credit Risk Analyst to play a key role in managing and evolving the credit strategy of our Motor Finance portfolio. This is a broad, high-impact role in which you wi

• You're passionate about providing great service to our customers
• You've got strong communication skills
• You enjoy being a team player
• You're motivated and target driven
• You're eager to learn & develop
• You can show resilience - even when calls get challenging
  
  We've always believed that doing right by people, customers and colleagues, is the key to success. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Hear from our colleagues about what #AdmiralLife is like!, Before Admiral, I was in the Entertainment industry working overseas. I initially joined the business in Customer Services and later the same year moved to Recruitment.
Why would you recommend Admiral? Admiral is a great place to work, everyone is treated fairly, there are some really great rewards and endless opportunities. It's a testament to how long I've been here.

We're looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You., We'll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here. We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there's also the chance to earn monthly incentives. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.