Customer Advisor

shaping the future of customer engagement at Lookers - driving bookings, delivering exceptional service, and supporting key sales and aftersales activity.What You'll Be DoingService & Aftersales SupportBooking essential maintenance efficiently and accurately via Outbound callsPromote and sell service plans to retain customersIdentify upsell opportunities during bookingProvide consistent and professional responses to all enquiry typesCustomer Experience DeliveryMaintain a friendly, engaging, and helpful tone across all channelsEnsure customer service aligns with Lookers and manufacturer standardsQuality & PerformanceMeet or exceed performance expectations across outbound activityMaintain high-quality notes, recall checks, and accurate data entryAct as an extension of the dealership team - both sales and aftersalesSupport lead generation for new/used vehicle salesTechnology & ProcessesUse Lookers systems and CRM platforms efficientlyKeep up to date with brand, product, and system
trainingEnsure GDPR compliance and data accuracy in all interactionsWorking with OthersBuild supportive relationships with colleagues and dealership teamsTake ownership of problems and follow them through to resolutionChampion a positive, collaborative, and customer-focused cultureLearning & DevelopmentComplete all mandatory Lookers and manufacturer trainingStay updated on changes in product offerings, FCA guidelines, and legislationContinuously improve your communication, organisation, and sales skillsWhat We're Looking ForPrevious experience in a customer service, contact centre, or sales environment (preferred)Strong communication skills - written and verbalConfident working with technology and CRM systemsTarget-driven mindset with attention to detailTeam player who enjoys helping others and learning new skillsFlexibility to work on a rota including weekends and bank holidaysCore BenefitsCompetitive salaries with structured pay scales and progression as you grow within the
businessGenerous annual leave that increases with your length of serviceEnhanced family leave, including 6 months' full pay for maternity and adoption leave, and 2 weeks' full pay for paternity leaveAccess to Techscheme for discounted technology purchases with flexible paymentsHealth & WellbeingEyecare vouchers to help cover vision care needsSmart Health - 24/7 access to GP services to support your mental and physical wellbeingDental insurance for everyday dental care and unexpected treatmentsOptional critical illness cover for peace of mind during life's most challenging momentsFinancial WellbeingMyView PayNow - access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly appFree will writing services to help plan for the futureFlexible life assurance options and partner life assurance for added protectionLeisure & LifestyleDiscounted gym memberships to support an active lifestyleTravel insurance to help
you explore with confidenceAccess to home and technology vouchersbYond card and a wide range of exclusive retail and lifestyle discountsWe strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all
offers of employment are made subject to a 6 month probation period commencing from your start date.We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data. #J-18808-Ljbffr

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.Newcastle Customer Contact CentreContract Type: Permanent - Full TimeHours: (40 hours per week) Monday to Saturday 8am to 6pmSalary: up to £30,000 OTE (including basic of £22,000, plus bonus)Be the Voice of Lookers - Join Us as a Customer AdvisorAre you a customer-focused communicator with a passion for delivering high-quality service? Our Customer Contact Centre is growing, and we're looking for motivated Customer Advisors to become part of our centre of excellence. This is your chance to play a key role in