Customer Advisor
The Automobile Association, Wymondham, Leicestershire
Customer Advisor
£24882
The Automobile Association, Wymondham, Leicestershire
- Full time
- Permanent
- Onsite working
Posted 6 days ago, 10 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 351cefc50c544f2ba4ac928cb17e9be6
Location ref: Wymondham, Leicestershire
Full Job Description
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.,
- Using detailed scripts to gather information from the call and apply logic to assess the best course of action
- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand! What We're Looking For:
- Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
- Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
- Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.