Customer Advisor

We're looking for a Customer Advisor to help us deliver a high quality customer experience by providing expert advice, resolving customer issues, and supporting clients across multiple communication channels. In this role, you'll be a key part of our Technical Advice Centre, ensuring every customer receives exceptional service and support. At AkzoNobel, we're proud of our heritage and customer first approach. You'll join a collaborative team where your communication skills, product knowledge, and problem solving ability will make a real impact on how we support our customers every day. What you'll do:

• Provide customers with expert technical advice across all AkzoNobel decorative brands and products.
• Handle and resolve customer complaints, turning challenges into positive outcomes.
• Agree and negotiate settlements that balance customer satisfaction with business needs.
• Respond to customers across phone, email, written correspondence, and social media.
• Promote digital tools and websites to increase online engagement and self service.
• Follow company processes and procedures, meeting KPIs and service standards.
• Maintain accurate records and ensure data integrity across systems.
• Promote products and services to maximise sales opportunities.
• Contribute to continuous improvement by identifying trends, sharing insights, and suggesting process enhancements that improve customer experience and workflow efficiency
  
  GCSEs in Maths & English (Grade C or above) or equivalent qualifications.
• Experience in a customer service, telephone based or advisory environment.
• Strong IT skills, including Microsoft Office (Excel, Access, etc.).
• Excellent administrative skills with strong attention to detail.
• Confident communication skills - written, verbal, and interpersonal.
• A mindset for continuous improvement and willingness to learn new tools and technologies.
Who you are:
• Customer focused and committed to delivering high quality service.
• Experienced in handling and resolving customer complaints effectively.
• Detail oriented, organised, and comfortable working to deadlines.
• A supportive team player with a collaborative approach.
• Calm under pressure and able to manage a busy workload.
• Proactive, positive, and always looking for opportunities to improve.
• Proactive, positive, and always looking for opportunities to improve processes, enhance customer journeys, and adopt new ways of working.
  
  Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
  
  What we offer at AkzoNobel:
We offer great personal development opportunities and roles with real breadth and impact. Our comprehensive benefits package includes:
• Competitive salary (depending on experience).
• 25 days holiday plus bank holidays.
• Income protection.
• Staff discount at Dulux Decorator Centre stores.
• Employee Assistance Programme.
• Life assurance.
• Company pension.
• Product discounts.
• Flexible benefits scheme (Gymflex, retail card, dental cover and more).
This role is primarily Monday-Friday; however, you'll be required to work up to 8 Saturdays per year on a planned rota. Saturday hours are paid as overtime