Customer Advisor

As a Customer Advisor, you'll be the first point of contact for our customers, providing a professional and responsive service via phone and other communication channels. You'll handle a wide range of enquiries, helping resolve issues where possible or referring them efficiently to the right team member. Your goal is simple: deliver a seamless and outstanding customer experience every time. Key Responsibilities

• Handle inbound customer calls and enquiries professionally and efficiently
• Build rapport with customers and identify their needs
• Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
• Follow up on abandoned calls promptly
• Assist with general dealership admin, including job cards and marketing mail-outs
• Promote a positive and collaborative team environment
  
  Are you passionate about providing excellent customer service and making every interaction count? We're looking for a Customer Advisors to join our friendly and dynamic team., A polite, professional, and helpful approach
• Excellent communication skills and a warm telephone manner
• Self-motivated and able to work independently or within a team
• Previous customer service and administration experience essential
• Proficient in Microsoft Outlook, Word, and Excel
• A smart, professional appearance
• Willingness to be flexible with hours for holiday or sickness cover