Customer Advisor - 12 Month FTC
Future plc, Newark-on-Trent, Nottinghamshire
Customer Advisor - 12 Month FTC
Salary not available. View on company website.
Future plc, Newark-on-Trent, Nottinghamshire
- Full time
- Temporary
- Remote working
Posted 1 week ago, 16 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 2a203afd199d4a9a8046d63a7aacd603
Location ref: Newark-on-Trent, Nottinghamshire
Full Job Description
Your responsibilities as a Customer Advisor will include:
- Own the communication with the customer at all stages in house and field jobs, providing timely updates and information
- Communicate effectively with all internal departments
- Get feedback on the company service
- Allocate a team member to a task as and when required
- Schedule maintenance appointments as needed
- Use SAP to make sure customers invoices are correct
Excellent telephone manner
- Excellent customer service by phone and email
- The ability to listen and understand customer needs
- Strong organisational skills
- Be adaptable to change
- Good working knowledge of CRM/SAP Systems
The fantastic benefits included with this role are:
- Healthcare with Vitality
- 25 days holidays plus bank holidays
- Death in service
- Pension
- Free parking
- Working hours 9.00am - 17.30pm