Customer Accounts Officer

Salary not available. View on company website.

Sovereign Network Group, Bristol

Full time
Permanent
Onsite working

Posted 1 day ago, 14 Jun | Get your application in today.

Closing date: Closing date not specified

Job ref: 7491201a95b04933b04b41f6e749ef23

Location ref: Bristol

Sovereign Network Group

Full Job Description

As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include:

Delivering a comprehensive rent & service charge collection service across the region
Monitoring customer accounts for all tenures
Managing end to end processes
Engaging with external agencies including local authorities when needed
Managing evictions

Knowledge and experience of either social housing, home ownership or the private rented sector
A working knowledge of welfare benefits
Excellent customer service skills
Experience in income management or debt recovery/collection is advantageous, but not essential
To be a self-starter with a proactive approach and possess the ability to work without close supervision
To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

Direct job link

https://www.jobs24.co.uk/job/customer-accounts-officer-126976594

Customer Accounts Officer

Full Job Description

Direct job link

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