Customer Accounts Administrator - Preston

Putting people first is central to everything we do at Places for People. As part of our Customer Accounts team, you'll play a key role in delivering a proactive, efficient and customer focused service that supports both colleagues and customers. Your work will directly contribute to maximising income and helping us achieve our performance and service targets.

Day to day, you'll manage a range of administrative and operational tasks that keep our Customer Accounts function running smoothly. This includes ensuring effectively managing Universal Credit portals, and Benefit overpayments. You'll support the team by co-ordinating court hearing and eviction dates, managing former tenant credits, processing refunds, invoices and purchase orders, and overseeing garage accounts. You'll also take responsibility for incoming post and customer enquiry portals. Everything you do will reflect our People Promises and strengthen the experience we deliver across the organisation.

Proven experience working in a customer focused environment, with a track record of delivering high-quality service and resolving customer queries efficiently.

A commutable distance to Preston

Experience in income recovery, court procedures and welfare benefits particularly Universal Credit and Housing Benefit relevant to job role

Confident using information management systems and office software, with the ability to process financial transactions, maintain accurate records and manage shared inboxes.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
Competitive salary, with a salary review yearly

Pension with matched contributions up to 7%

Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave

Cashback plan for healthcare costs - up to 500 saving per year

A bonus scheme for all colleagues at 2%

Training and development

Extra perks including huge discounts and offers from shops, cinemas and much more

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities