Customer Account Manager

Reporting to the National Accounts Sales Office Manager, the Customer Account Manager is responsible developing, managing, and growing the existing portfolio of Stapleton's accounts. This role will develop key relationships with customers to build confidence in the proposition, increase market share and promote Stapleton's within the industry.

This Key Account Manager will work closely with key stakeholders to ensure the protection and future of development of our business.

This permanent role is based upon 40hrs/week, which following a successful training and induction period will operate on a hybrid basis to include 3 days per week based onsite at our central offices in Letchworth, with 1 in 3 Saturday AM's on a rota basis.

The closing date for applications will be 12pm on Wednesday 11th November.

The Day to Day

Be first point of contact for customers whether this is verbally or in writing
Develop, manage, and grow existing portfolio of accounts.
Find, onboard, develop and manage new business.
Monitor, record, analyse and report on activities, trends, results, and recommendations relating to sales activities.
Work with the National Accounts Sales Office Manager to develop sales and profit growth.
Develop customer relationships to improve confidence in the Stapleton's proposition.
Continuous review and negotiation of commercial agreements.
Attend customer meetings both in person and virtually.
Lead the way in offering solutions to customers.
Deliver a professional service for all account customers.
Manage customer social media requirements
Attend internal meetings and actively contribute to the overall business strategy
Develop own and customers product knowledge
Achieve monthly targets set by management
To promote and actively engage customers in the use of Company systems
Oversee the key account implementation, service level agreement creation and network communication.
Assist credit control with duties related to customer accounts.
Proactively maintain customer account data within relevant operating systems.
Accountable for all accounts, ensuring understanding of the customer's expectations and value drivers to manage their requirements ensuring the protection and future development of the business.
Commit to and take ownership of self-development through training sessions/programs.
Undertake project work or additional responsibilities as and when required by management

Experience in previous sales role (Essential)
Takes accountability for their own performance and actions, demonstrating an "above the line" attitude in all that they do.
Commercial acumen, demonstrating an ability to focus on profitability over turnover.
Consultative approach to sales, with ability to deliver solutions.
Excellent communication skills both verbal and written with the ability to communicate with clarity, consistency, and confidence.
Methodical, orderly, and systematic approach to work.
Good negotiating skills and the ability to build consensus.
Has a sensitive and diplomatic manner when managing and interacting with clients/stakeholders.
Ability to work well as part of a team and build effective relationships with others.
Continually demonstrates high standards of conduct and performance, integrity and confidentiality.
Ability to adapt and meet the changing demands of the work environment, any delays or other unexpected demands.
Highly organised with the ability to work calmly under pressure and manage multiple demands whilst maintaining quality, accuracy and providing results.
Adhere to and comply with regulations and procedures.
Persuasive and self-assured in dealing with customers.
Possess a positive, resilient, self-starter attitude.
Patient and focused and excellent attention to detail in completion of tasks.
Organises, plans, takes responsibility and completes projects effectively.
High level of IT proficiency across Microsoft Office.