Customer 1st Advisor

Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will:

• Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity
• Provide a professional front-of-house reception service, ensuring customers feel welcome and supported
• Handle customer enquiries via face-to-face contact, telephone and written communication
• Work closely with colleagues across different service areas to deliver joined-up, efficient support
• Undertake administrative tasks and outbound survey work to support continuous service improvements
  
  Has a genuine passion for delivering excellent customer service
• Is confident communicating with customers in person, over the phone and in writing
• Has experience in office administration or customer-facing roles
• Is flexible and adaptive to meet business needs
• Enjoys working as part of a team and supporting colleagues across different service areas
• Is eager to learn, proactive, and keen to develop new skills
If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we'd love to hear from you.