CSR Technician

Work within a fast-paced, results-oriented environment where you will collaborate with colleagues to ensure services remain available and operational. Growth and Development Join a dynamic organisation that is committed to investing in its people through ongoing learning, training and career development opportunities. Dedicated Team Culture Become part of a professional and supportive team focused on delivering an essential service while working closely with key stakeholders. Customer-Focused Approach Contribute to maintaining the highest standards of service, ensuring customer needs and expectations are consistently met.,

• Diagnose and repair CSR-related defects across Class 745 and Class 755 rolling stock.
• Carry out corrective work on, but not limited to:
+ Seats and seat covers + Window films + Toilet area fittings + Flooring + Plug sockets and USB ports + Tables + Luggage racks
• Complete all work in accordance with safety standards, company procedures and industry regulations.
• Accurately record and report completed tasks, defects and maintenance activities.
  
  SRSUK is seeking proactive individuals who align with its values and performance objectives. Candidates who are motivated to make a difference and deliver high-quality service are encouraged to apply., Essential
• Electrical and mechanical experience (further training will be provided).
• Competence with hand tools and practical repair techniques.
• Strong safety awareness and commitment to safe working practices.
• Ability to prioritise tasks effectively and manage workload under time constraints.
• Ability to work independently with minimal supervision.
• Clear and professional written and verbal communication skills.
• Basic IT skills for reporting, documentation and maintenance systems.
Desirable
• Previous experience in rolling stock maintenance, facilities management or similar technical roles.
• Familiarity with passenger-facing equipment and fittings, including seating, flooring, tables and electrical interfaces.
  
  Stadler Rail Service UK (SRSUK) is a proud subsidiary of Stadler Rail AG, Switzerland. SRSUK delivers high-quality services for modern train fleets across the UK. With an established presence in passenger rail and growing expertise in freight rail, SRSUK has become a leading service provider within the UK rail industry.
Committed to continuous growth and technical innovation, SRSUK operates in line with an ambitious business strategy focused on delivering reliability, excellence and value for its customers.


• Competitive salary
• 37-hour working week
• Salary sacrifice pension scheme with employer contributions matched up to 10% upon successful completion of probation
• Employee Assistance Programme
• Wellbeing programme supporting physical and mental health
• Cycle to Work Scheme
• Company Sick Pay