CSR / Service Advisor

As a CSR / Service Advisor, you will be the key link between our customers, workshop technicians and parts team, ensuring vehicles are booked in, repaired efficiently and returned to customers with minimum disruption to their business.

• Dealing with customers by phone, email and face-to-face
• Booking commercial vehicles into the workshop for servicing, repairs and inspections
• Preparing job cards and ensuring customer requirements are clearly communicated to technicians
• Providing customers with regular updates on vehicle progress
• Preparing estimates and obtaining customer authorisation for additional work
• Liaising with technicians and parts colleagues to ensure jobs progress efficiently
• Keeping customers informed of costs, timescales and completion dates
• Invoicing completed work and ensuring all documentation is accurate
• Handling customer queries and resolving issues professionally
  
  Are you a people person with a passion for customer service and an interest in trucks and the transport industry?
We are looking for an experienced and customer-focused Customer Service Representative (CSR) / Service Advisor to join our busy Volvo Truck & Bus team in Felixstowe. This is an excellent opportunity for someone who enjoys working with customers, coordinating vehicle maintenance and repairs, and delivering a high standard of service in a fast-paced commercial vehicle environment., Ideally, you will have experience in a Service Advisor, Customer Service, Aftersales or Workshop environment, preferably within commercial vehicles, HGVs, trucks or automotive. We are looking for someone who is:
• Customer-focused and professional.
• Organised and able to manage multiple jobs at once.
• Confident communicating with customers and workshop teams.
• Commercially aware with good attention to detail.
• Comfortable discussing vehicle repairs, costs and timescales.
• Calm and professional under pressure.
• A strong team player with a positive attitude.
• IT literate and confident using workshop/service management systems
Commercial vehicle or HGV experience would be highly advantageous, but we will also consider strong automotive Service Advisors with the right attitude and transferable skills.


• Generous pension plan
• 25 days holiday raising to 30 days with service + bank holidays
• Healthcare plan with access to dental insurance
• Enhanced paternity/maternity/foster leave
• Referral schemes - you can earn yourself £1000!
• Many benefits for yourself, family and friends including gym memberships, travel, hotel, theme park days + many more
Training and development opportunities