CSG Support Services Project Manager (INTERNAL)

This role leads user support services, issue management, and BAU project delivery fordigital clinical and non-clinical systems across WVT, ensuring safe, effective and efficientsystem use to support high-quality patient care.

The post holder manages the user supportteam, rotas (including out-of-hours/on-call provision), oversees system upgrades andimprovement projects, and supports change management and ongoing development of keyTrust digital systems.

The role includes complex and sensitive information relating to clinical systems, operationaldelivery, service change and project management to a wide range of stakeholders, requiring interpretation, tact, negotiation and diplomacy where there may be operational, organisational or patient service impact.

Main duties of the job

Lead and manage the Clinical Systems User Support Service, ensuring a responsive, high-quality support function for clinical and non-clinical digital systems.

Manage and develop the User Support Services team, including recruitment, appraisal, performance management, workforce planning and rota coordination.

Oversee the investigation, escalation and resolution of complex system issues, working collaboratively with ICT teams, suppliers and stakeholders.

Lead the planning, testing, implementation and transition of system upgrades, enhancements and projects into operational support.

Drive service improvement through analysis of support trends, user feedback and performance metrics, identifying opportunities to enhance systems and processes.

Develop and maintain support procedures, user guidance and service standards to ensure safe, effective and consistent system use.

Build effective relationships with clinical, operational and technical teams, suppliers and project stakeholders to support successful service delivery and change management.

Manage the Clinical Systems out-of-hours/on-call support service and rota and provide senior support during major incidents and system changes.

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.