CSE Solution Engineer

The CSE Solution Engineer provides technical support to the sales team to develop, sell and successfully implement KONE products and service solutions that meet customer's needs. Responsibilities

• Own the order handling process: define specifications, details, dimensions, CAD and layout drawings, estimate installation and delivery times and costs.
• Manage customer technical questions and support the Sales and Operations teams with all technical issues.
• Analyze customer technical needs and develop proposals that outline how KONE products and services can provide clear solutions.
• Act as customer contact for technical questions and participate in planning/specification meetings with contractors, architects and owners.
• Attend meetings and coordinate with the project design team (developers, architects, main contractors and structural/consulting engineers).
• Provide technical and costing support for the sales process and coordinate specifications and delivery times with the supply line, sourcing or local subcontractors.
• Ensure proposed solutions meet codes, regulations and safety requirements and control costs for each project.
• Provide all in-house engineering and technical advice across the product and process range.
• Carry out traffic analysis as required.
• Conduct technical site surveys, organize the order process and documentation and create a project plan to keep the project on schedule.
• Manage drawings and related documents, specify materials for KONE and local suppliers, and adjust specifications based on contracts and variations.
• Organize purchasing of required materials, conduct site inspections and complete the handover process to the Operations team.
• Maintain adherence to company ISO procedures.
Qualifications
• Engineering/technical background: Diploma/Degree in mechanical engineering or equivalent lift engineering experience.
• Project management experience.
• Excellent communication skills and strong customer focus with attention to detail.
• Basic AutoCAD experience (training provided). Revit & Navisworks experience desirable.
• IT literacy and fluent in Microsoft Office 365.
• Previous elevator industry experience and capability to survey and assess existing equipment preferable.
• Enthusiastic about engineering and eager to learn.
Benefits & Culture
• Competitive salary
• 25 days holiday plus 8 additional bank holidays and 1 volunteering day
• Pension scheme
• Development opportunities and development reviews
• Endless support from experienced leaders in the lifts and escalators industry
• Bonus, dental plan, private medical insurance, GymFlexi membership, KONE discounts
• Hybrid working and 24/7 GP support & wellbeing access
• Innovative and collaborative working culture valuing each individual
• Employee engagement focus and encouragement of idea sharing
• Sustainability integrated into daily practice
• Ethical business practices and a respectful, high-performance environment
• Opportunities to achieve career and personal goals for a healthy and balanced life
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.


• Engineering/technical background: Diploma/Degree in mechanical engineering or equivalent lift engineering experience.
• Project management experience.
• Excellent communication skills and strong customer focus with attention to detail.
• Basic AutoCAD experience (training provided). Revit & Navisworks experience desirable.
• IT literacy and fluent in Microsoft Office 365.
• Previous elevator industry experience and capability to survey and assess existing equipment preferable.
• Enthusiastic about engineering and eager to learn.
  
  Competitive salary
• 25 days holiday plus 8 additional bank holidays and 1 volunteering day
• Pension scheme
• Development opportunities and development reviews
• Endless support from experienced leaders in the lifts and escalators industry
• Bonus, dental plan, private medical insurance, GymFlexi membership, KONE discounts
• Hybrid working and 24/7 GP support & wellbeing access
• Innovative and collaborative working culture valuing each individual
• Employee engagement focus and encouragement of idea sharing
• Sustainability integrated into daily practice
• Ethical business practices and a respectful, high-performance environment
• Opportunities to achieve career and personal goals for a healthy and balanced life
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. #J-18808-Ljbffr