CRV Administrative Officer

The post holder will work as a CRV Administrative Officer, providing high-quality administrative support to ensure the smooth and efficient operation of the service. The role involves managing and coordinating a range of administrative duties, including dealing with correspondence, booking appointments, maintaining patient records, supporting clinic and diagnostic activity, and acting as a key point of contact for patients, relatives, and healthcare professionals., The post holder acts as a Cardio Respiratory Vascular (CRV) Administrative Officer, providing comprehensive administrative support to ensure the smooth and efficient running of the service. The role involves supporting the delivery of high-quality administrative functions, maintaining effective office systems, and working closely with clinical and non-clinical teams to support the day-to-day operation of the department.

The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to help prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional, courteous, and compassionate manner.

The role also includes maintaining accurate patient records across hospital systems, producing routine reports and audit data, supporting the implementation of administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements. The post holder will work closely with the Assistant Service Manager and multidisciplinary teams to support the delivery of safe, effective, and timely patient care.

A polite, friendly, and professional manner when dealing with patients, relatives, visitors, and staff, both face-to-face and over the telephone, is essential. The post holder will be expected to communicate effectively, manage competing priorities, and contribute positively to the delivery of the service.

The Trust's services are provided from three locations:

o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery