CRM Technical Build Executive

We're looking for a CRM Technical Build Executive to join our CRM and Marketing team. This is a hands-on technical delivery role, focused on building high-quality, mobile-first CRM communications that deliver a consistent and engaging customer experience at scale. Reporting to the Technical CRM Manager, you will bring campaigns to life through best-in-class build, testing and QA. You will take ownership of build quality, ensuring communications are delivered accurately, efficiently and to a high standard across all major email clients and devices. You will also play a key role in improving how we build and deliver CRM campaigns, contributing to reusable templates, scalable components and clear technical processes that support consistency and efficiency. What you'll be doing

• Building, testing and deploying CRM communications to agreed timelines and quality standards
• Owning the QA process, ensuring consistent rendering across major email clients, devices and dark mode
• Proactively identifying risks and resolving build issues quickly and effectively
• Contributing to reusable templates and modular components within a governed framework
• Supporting and improving accessibility, dark mode optimisation and performance standards
• Supporting dynamic and personalised content using CRM platforms and third-party tools
• Assisting in the delivery of test-and-learn activity to improve campaign performance
• Following and improving build, proof and release processes to increase consistency and efficiency
• Using QA tools and maintaining clear documentation to support collaboration and onboarding
• Working closely with internal teams, agencies and platform partners to deliver campaigns at pace
  
  Strong HTML and CSS skills for responsive email development
• Experience building and testing emails across multiple clients and devices
• A strong sense of ownership for quality, with high attention to detail
• Ability to manage multiple requests, prioritise effectively and meet deadlines
• Understanding of accessibility and email development best practices
• A proactive mindset with the ability to identify and resolve issues independently
• Clear communication skills and ability to work collaboratively across teams
Desirable (but not essential)
• Experience with Salesforce Marketing Cloud or similar platforms
• Exposure to AMPscript or dynamic content tools such as Movable Ink
• Familiarity with QA tools such as Litmus or Validity
• Understanding of personalisation, testing approaches and test-and-learn methods
• Experience working in a fast-paced, customer-focused environment
What's in it for you
• The opportunity to develop your skills in CRM, email development and marketing technology
• Hands-on experience with modern QA, personalisation and MarTech tools
• A supportive team environment with opportunities to learn and grow
• The chance to contribute to high-impact customer communications at scale
• The opportunity to shape and improve how CRM campaigns are built and delivered