Crisis Resilience and Prevention Officer

The two councils have a shared Chief Executive and a joint senior management team. Whilst they retain their own political structures and distinct identities, the joint management structure allows us to maximise the opportunity to deliver a wide range of good value services to our customers and communities, and operate and develop shared services, collaborative working and partnership arrangements with each other, with other councils and with key stakeholders.

You will need to provide financial and housing advice as part of your role, you will be required to have skills in persuasion, negotiation and influencing to support your work with residents along with partner organisations. You will also use your excellent written and verbal communication skills. This is a great opportunity for an experienced Officer to grow their CV and gain further experience in a supportive and ambitious shared service. About you The successful candidate will:

• Have proven experience of working in a similar role delivering financial support.
• Hold a relevant housing or welfare qualification.
• Need to be able to demonstrate the ability to problem solve while working with a complex case load with a focus on households facing homeless or financial crisis.
• Have the skills and ability to maximise household incomes and reduce levels of poverty.
• Have knowledge and experience of the welfare benefits system, including Universal Credit.
• To work with residents facing financial hardship - such as mortgage repossession, eviction due to rent arrears to prevent households becoming homeless.
• Be required to design eligibility for a hardship fund which will be made available via the Crisis and Resilience Funding to help support residents most in need of financial assistance.
• Be able to work with residents to deliver financial capability training and money management through training courses, briefing sessions and one to ones.
• Support the reduction of Sundry Debtors, to ensure debts to the Council are collected.
• Be able to report on outcomes quarterly and produce case studies of success stories to Senior Managers.
  
  Fixed term contract for 12 months, 37 hours per week, Monday to Friday
£31,537 - £35,412 per annum (pay award pending) We are recruiting for a new position within the Housing Services team at Wychavon and Malvern Hills District. This is a unique opportunity if you are able to problem solve, work in partnership with different agencies and work together with households to ensure they can overcome financial crisis. This role will work together receiving referrals from residents engaged with both the Housing Options and Private Sector Housing Teams; focussing on homeless prevention, working with private landlords to ensure tenants can remain in their homes through mediation/support and helping residents facing financial crisis with regard to housing., Our staff are at the heart of what we do and are key to ensuring we deliver our We are Wychavon District Council plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
We are an employer that values face to face communication, collaboration and connection, therefore all our roles have an office-based requirement with some agile working as part of the role. Please note: Wychavon District Council does not currently offer sponsorship for candidates without the Right to Work in the UK., Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities - things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role. So, as well as a rewarding career, we offer a range of attractive benefits, such as:
• Excellent pension scheme
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount (Based at Pershore office)
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.
Working with you Our staff are at the heart of what we do, and as a result we are always looking to recruit and develop the very best talent we can find. That's why, as well as providing a satisfying job, we offer a range of attractive benefits, generous holiday entitlements, a pension scheme, plenty of opportunities for personal development, and discounted gym membership.