Crisis and Resilience Fund Assistant

Full Time - 3 Year Fixed Term Contract You'll provide frontline support to residents by:

• Assessing Crisis & Resilience Fund applications and making fair, proportionate decisions
• Managing a caseload and supporting residents towards achieving financial stability and resilience
• Explaining support options clearly
• Helping residents maximise income and access appropriate services
• Providing basic budgeting and money-management support
• Working closely with council services, Citizens Advice, and voluntary sector partners
• Keeping accurate records and handling sensitive information responsibly
  
  We're looking for a motivated and compassionate CRF Assistant to help support residents facing financial hardship and crisis., Have recent experience working in a customer-facing support role, engaging directly with customers or members of the public.
• Have knowledge of financial support schemes administered by Local Authorities and an understanding of voluntary sector services that support residents in financial hardship
• Be able to communicate clearly and confidently with a wide range of people
• Be able to explain complex information in a straightforward, empathetic way
• Have good organisational skills and an ability to manage workloads effectively, meeting demanding deadlines.
• Be able to work well both independently and as part of a team
• Understand the 'cost of living' challenges faced by people and causes of financial hardship
• Need to demonstrate a strong commitment to safeguarding, equality, confidentiality, and customer care
• Have a good standard of education, including GCSE Maths and English (or equivalent)
  
  We offer a range very attractive Employee Benefits and Rewards including
• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)
• Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups