Crime and Intelligence Manager

Day to day supervision of the client's Crime & Intelligence team

-Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards

-Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client

-Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management

-Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency

-Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities

-Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales

-Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary

-Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations

-Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members

-Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs

-Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment

-Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times

-Ensure processing standards are high and errors minimised

-Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards

-Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties

-Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership

-Assess, define and lead intelligence partnerships to create value for the client in the long term. E.g. Police, Government agencies, other retailers and third-party networks

-Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client

Complete ad-hoc projects as designated by the retail management team, the client, or Head of Sector - Retail on time and to a high standard of quality

Essential Skills and Experience

-Demonstrate leadership skills and experience and possess a proven track record for building and managing winning teams of professional crime analysts

-Excellent report-writing and analytical skills with sharp attention to detail

-Computer literate with a variety of software, including Microsoft Office and bespoke software

-Ability to lead and motivate a team to provide excellent customer service

-Ability to build and maintain relationships with a strong teamwork ethic

-Good educational background and a solid command of written and spoken English

-Experience of working within a demanding fast-paced environment

-Strong communication and customer service skills

-Good working knowledge of Microsoft Office, Outlook, Word and Excel

-Ability to work under pressure and make quick decisions

-Good communication skills, verbal and written

-Experience of team working

-Reliable, flexible and discreet

-Experience of working in a controlled environment

-Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines

-Ability to accurately follow detailed processes

-Ability to build and maintain relationships with a strong teamwork ethic

-A positive attitude and ability to deal with pressure professionally

Desirable Skills and Experience

-Knowledge of the retail market and/or experience of working within law enforcement

-Relevant security industry experience - ability to demonstrate an understanding of SOC requirements and processes

-SIA Licence holder - CCTV & minimum non-front line Guarding. (Training can be provided)

-Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions

-Previous achievement of performance targets and driving performance through utilising metrics