Crematorium and Site Manager

You will:

• Lead and support a team delivering crematorium and bereavement services.
• Ensure services are delivered with compassion, dignity and professionalism.
• Manage operational performance, budgets and resources.
• Develop positive working relationships with funeral directors, faith groups, partners and customers.
• dentify opportunities for service improvement, innovation and income generation.
• Ensure compliance with relevant legislation, policies and health and safety requirements.
• Contribute to the future development of Durham's bereavement services.
  
  This is a unique opportunity for an experienced leader who is passionate about customer service, capable of motivating and developing staff, and commercially aware with the ability to identify opportunities to improve services and maximise income.
We recognise that the right person may not currently hold all industry-specific qualifications. Therefore, we are looking for someone with the right leadership qualities, values and customer focus. Professional qualifications within the bereavement sector can be achieved through training and development once in post., We are particularly interested in candidates who can demonstrate:
• Strong people management and leadership skills.A commitment to excellent customer service.
• Experience managing operational teams and services.
• Commercial awareness and sound financial understanding.
• The ability to communicate effectively with a wide range of customers and stakeholders.
• Resilience and empathy when dealing with sensitive situations.
• A drive to improve services and deliver positive outcomes.
• Experience in the bereavement, cemetery or crematorium sector would be advantageous but is not essential.This is more than a management role. It is an opportunity to lead a respected service that supports residents and families during some of the most important moments of their lives.
If you are an experienced leader with strong customer focus, commercial awareness and a desire to make a difference, we would love to hear from you.,
• Educated to GCSE grades 9, 8, 7, 6, 5, 4 or Grades A A,B, CPlease refer to the attached Person Specification for the full criteria.
  
  We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website