Credit Hire Advisor

You will work 37.5 hours per week, Monday to Friday 09:00 - 17:00., As a Credit Hire Claims Handler, you'll be responsible for managing a portfolio of credit hire claims. You'll take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcome in line with our business strategy. You'll need to accurately identify the correct liability status, indemnity position and manage and control hire spends through negotiation, investigation and provision of services.,

• Managing a workload of hire/repair claims from notification through to settlement, including the provision of services and challenging the need for a vehicle where required
• Proactively managing the customer claims journey to protect their interests
• Making correct and timely liability and indemnity decisions
• Minimising the financial exposure to incoming credit hire and repair claims through investigation and negotiation skills
• Protecting the company against credit hire claims by gathering evidence, utilising case law and other resources to achieve the best possible outcome in line with business strategy
• Servicing inbound calls from third parties, customers, garages, representative and other suppliers
• Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced
• Ownership of any complaints with a focus on providing a resolution on day one, Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hastings Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop
  
  Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?, Outstanding communication skills and attention to detail
• Strong customer focus
• Good commercial awareness
• Drive for self-development
• Strong decision making skills
  
  At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve., Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. If you enjoyed the video and would like to learn more about #LifatHD, check out our colleague stories
#J-18808-Ljbffr

The starting salary is £28,800 plus benefits