Credit Controller (Finance5)

About the role The Credit Controller will work as part of a capable and experienced team who will take responsibility for the collection of debt for a specific portfolio of Local Authority, ICB and Private Client accounts. A mix of skills and approaches will be required in credit control, recognising the differing nature of collecting from a local authority, the NHS and a private client. The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner. The team is charged with providing a professional, responsive and efficient service to the wider Finance Team and Operations. Responsibilities

• Communicate directly with Local Authorities, NHS, private clients and their relativesor nominated representatives, via letter, email and telephone, to proactively resolveissues to collect current and historic balances.
• Process credit notes and associated amended invoices, supported by authorisedCredit Note requests.
• Work closely with colleagues in Operations and the InvoicingTeam to resolve queries relating to outstanding Invoices orContracts to facilitate debt collection.
• Reconcile sales ledger accounts for all accounts within own portfolio.
• Monitor unallocated cash within own portfolio to ensure receipts are allocated timely.
• Set up and maintain Direct Debit Mandates for private clients within own portfolio.
• Process Card payments for private clients.
• Report regularly to the Operational Managers and Directors on key account issues.
• Achieve KPIs aimed at maximising cash collection and minimising old debts andwrite offs.
• Escalate promptly any issues to Line Manager as they arise and monitor all issues toensure that they are resolved quickly and efficiently.
• Assist in annual Audits, providing the necessary evidence as requested by ourexternal Auditors
Qualifications and Skills Must Haves
• GCSES (or equivalent), including English and Maths
• A Levels (or equivalent)
• Previous credit control experience, minimum of 3 years
• Ability to communicate effectively with all levels
• Excellent account reconciliation skills
• Intermediate Excel skills, including Pivot Tables and Lookups
• Experience with Accountancy software
• Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
• Excellent communication skills, spoken and written
• Conscientious with high attention to detail
Nice to Haves
• AAT or working towards
• Experience within Social Care credit control / finance
• NetSuite experience
• Experience using a Time Management & Billing system
• Familiarity with Google
EEO Statement We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.


• GCSES (or equivalent), including English and Maths
• A Levels (or equivalent)
• Previous credit control experience, minimum of 3 years
• Ability to communicate effectively with all levels
• Excellent account reconciliation skills
• Intermediate Excel skills, including Pivot Tables and Lookups
• Experience with Accountancy software
• Work collaboratively with others, sharing ideas and information, to build effective andcredible relationships both internally and externally
• Excellent communication skills, spoken and written
• Conscientious with high attention to detail, AAT or working towards
• Experience within Social Care credit control / finance
• NetSuite experience
• Experience using a Time Management & Billing system
• Familiarity with Google