Credit Controller

Credit Control & Collections

High value debt recovery against key customer accounts

To manage and take ownership of Bi-weekly Debtor meetings.

Proactively manage all customer accounts to ensure timely payment of invoices.

Engage directly with customers by telephone, email, and written correspondence to collect overdue payments.

Investigate and resolve account queries and invoice disputes to facilitate prompt payment.

Negotiate payment plans and monitor adherence to agreed terms.

Escalate high-risk or significantly overdue debts in accordance with company policy.

Ability engage with AR team and interrogate AR ledgers to produce detailed customer statement reconciliations, highlighting those invoices which remain in dispute and develop a plan of action regarding payment recovery.

Stakeholder Management

Build and maintain strong relationships with customers to encourage prompt payment.

Work closely with Sales, Operations, Commercial and Legal, Operational Finance teams to resolve customer issues.

Liaise with external agencies, solicitors, or debt collection partners where required.

Provide excellent customer service while maintaining a firm and professional approach to collections.

Process Improvement

Identify opportunities to improve credit control processes and collection performance.

Contribute to initiatives that enhance cash flow and reduce debtor days.

Yugo is the trusted name for student housing across the globe. Every day we connect young people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It is about people, planet and passion. We're looking for an experienced Credit Controller to join the team on a fixed-term basis.