Credit Controller

Manage an aged debt ledger consisting of customers ranging from sole traders to national contractors

- Chase outstanding payments by phone and email while maintaining positive customer relationships.

- Monitor customer accounts, credit limits and payment trends to identify and manage potential risks.

- Resolve invoice and account queries by working closely with customers and internal teams.

- Allocate customer payments accurately and maintain up-to-date account records.

- Build strong working relationships with both internal stakeholders and external customers.

- Support the wider Credit Control team with payment processing and shared workloads where required.

- Contribute to wider Credit Control projects and continuous improvement initiatives.

We're looking for an experienced Credit Controller who is confident managing business-to-business (B2B) accounts, building strong customer relationships, and balancing commercial decisions with effective credit control.

This role would suit someone with previous experience in Credit Control, Accounts Receivable, or a similar finance environment who enjoys speaking with customers, negotiating payment solutions, and identifying potential credit risks before they become problems., This role is suited to someone who already has experience working within a busy Credit Control or Finance environment., Previous experience working in a B2B Credit Control environment (around two years or more is ideal).

- Strong communication and negotiation skills with confidence speaking to customers by phone.

- Experience managing an aged debt ledger and balancing customer service with commercial decisions.

- Excellent attention to detail when handling payments, cash allocation and customer accounts.

- Strong organisational skills with the ability to prioritise multiple accounts and deadlines.

- A proactive approach with the confidence to work independently while contributing to a wider team.

- Good IT skills, including Microsoft Office. Experience with finance or ERP systems would be beneficial but isn't essential.

Graham is part of UK Plumbing Supplies, the UK's largest independent plumbing, heating and bathroom merchant. Our sites are run by people who know their customers, their stock, and their local market. That's because we give them autonomy and ownership - not a one-size-fits-all script.

Competitive salary.

- Annual Profit Share scheme.

- Company pension.

- Free on-site parking.

- Ongoing training and development opportunities.

- The opportunity to join one of the UK's largest independent plumbing and heating merchants.

- A supportive finance team with opportunities to develop your career within Credit Control.