Credit Control Team Leader

Leading the credit control team responsible for the Boughey Distribution, Feeds, and New Breed ledgers, ensuring effective credit risk management, strong cash collection performance, and high-quality customer service. This role has end-to-end responsibility for the New Breed ledger and plays a key role in safeguarding cash flow while supporting commercial and operational relationships. The Credit Team Leader will manage and develop a team of Credit Controllers and Credit Administrators, ensuring consistent application of credit policies and acting as a key escalation point within the Credit function.,

• Hold full ownership of the New Breed ledger, managing credit risk, collections, and customer accounts end-to-end.
• Ensuretimelycollections to meet cash targets andminimiseaged and overdue debt.
• Monitor high-risk and overdue accounts, escalating issues in line with credit policy.
• Support credit limit reviews and recommendations in collaboration with the Credit Manager.
Customer & Stakeholder Management
• Oversee customer communications relating to collections, disputes, and account issues.
• Support resolution of complex customer disputes working with sales, operations, and finance.
• Maintain strong working relationships with key customers while protecting the company's risk position.
• Act as the primary escalation point for ledger-specific customer issues.
Governance & Policy Adherence
• Ensure adherence to Group credit policy and Delegation of Authority.
• Maintainaccuraterecords and ensure controls are consistently applied across all ledgers.
• Support audit requests and internal reviews asrequired.
• Identifyemerging risks or control issues and escalate appropriately.
Leadership & Team Management
• LinemanageCredit Controllers and Credit Administrators within the Boughey, Feeds, and New Breed team.
• Provide coaching, guidance, and performance management to support team development.
• Allocate workload and priorities to ensure service levels and deadlines are met.
• Foster a culture of accountability, consistency, and customer-focused credit management.
• Work closely with the Fuels Credit Team Leader to ensure alignment across the Credit function.
Process Improvement & Collaboration
• Identifyopportunities to streamline credit control andcollectionsprocesses.
• Support automation and system improvements to enhance efficiency and control.
• Collaborate closely with the Credit Manager and wider finance teams to deliver departmentalobjectives.
• Contribute to continuous improvement initiatives across Order-to-Cash.
  
  Proven experience in credit control and collections, including ledger ownership.
• Strong understanding of credit risk management and cash collection practices.
• Demonstrated experience managing or supervising a credit control team.
• Confident decision-maker with the ability to manage escalations and sensitive customer issues.
• Strong communicationskills and ability to work cross-functionally.
• Familiarity with ERP systems and credit management tools would beadvantageous.
  
  NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across
the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us! What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK - we plan to climb higher and want you to be a part of it!


• Competitive salary
• Monday to Friday
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has 2 other businesses
• Incentiveand company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free
on-site parking Day to Day Ledger & Credit Risk Management