Credit Control and Admin Support

We are looking for a highly organised and adaptable Credit Control & AdministrationSupport professional to join our team in this varied dual-function role. You'll play a key partin supporting both our Finance and Installations teams, helping to keep our operationsrunning smoothly.Your responsibilities will include managing customer accounts, chasing outstandingpayments, maintaining positive customer relationships, and supporting cash collection,alongside providing essential administrative support to coordinate installation projects fromplanning through to completion.This is a flexible role where you'll typically support the Installations team during the morningand focus on Credit Control activities in the afternoon. As business priorities change, you'llbe expected to adapt and provide full-time support to either function, making this an idealopportunity for someone who enjoys variety, thrives in a fast-paced environment, and iscommitted to delivering excellent customer service and operational support.Key Responsibilities:Credit Control -· Proactively manage customer accounts, chasing overdue payments via telephone andemail while maintaining positive customer relationships.· Monitor aged debt, prepare regular debt reports, and support the development ofeffective credit control and debt recovery strategies.· Process and allocate customer payments accurately, maintaining up-to-date accountsreceivable records.· Create and maintain customer accounts, assist with credit limit reviews, and release salesorders in line with company procedures.· Resolve customer account queries promptly, liaising with internal departments to ensureefficient issue resolution.· Provide regular cash reporting and support financial reporting, audits, and other financeadministration activities.· Support the Finance Manager with ad hoc finance tasks and provide holiday or sicknesscover across the finance function as required.· Contribute to continuous improvement initiatives, ensuring compliance with companypolicies, financial procedures, and relevant regulations while supporting the implementationof new systems and processes.Installations Support -· Coordinate and validate shipping and installation schedules to ensure accuracy and timelydelivery.· Liaise with Build Control to confirm build notices and distribute all relevant documentationto builders.· Communicate with customer sites to confirm installation and project dates.· Schedule and coordinate post-installation completion inspections.· Prepare and distribute engineer work schedules, ensuring efficient allocation of resources.· Process and authorise supplier invoices in line with company procedures.Raise and manage purchase orders (POs), ensuring accurate documentation and timelyprocessing.

Preferred:

• Experience of coordinating projects, installations or service schedules within an
engineering or manufacturing environment.
• Knowledge of accounts receivable processes, purchase orders and invoice
processing.
• Experience using ERP, finance or CRM systems (e.g. SAP, Sage, Microsoft Dynamics
or similar).
• Ability to identify process improvements and contribute to the development of
efficient administrative and financial procedures.Essential:
• Proven experience in a credit control or accounts receivable role is essential.
• Familiarity with financial services and accounting software is essential.
• Excellent excel knowledge.
• Strong analytical skills with the ability to interpret financial data effectively.
• Excellent communication skills, both verbal and written, with a focus on professional
phone etiquette.
• Ability to work independently as well as part of a team, demonstrating initiative and
problem-solving skills.
• High level of organisational skills with attention to detail in all aspects of work.
  
  Wessex Lifts are a domestic lift manufacturer with 50 years of experience in helping our
customers achieve mobility in their homes and business with our lift solutions. We arededicated to enhancing the quality of life for individuals through innovation, safety, andquality design. As we continue to develop and grow, we are looking for a motivated anddriven individuals to join our dynamic team.


• Life Insurance
• Paid sickness scheme (after qualifying period)
• Company pension scheme
• 28 days holiday including bank holidays increasing with length of service
• Ongoing training and professional development
• Free Onsite Parking
• Employee assistance program
Salary: £14-15 ph DOEHours: 30-37.5