CPE administrator

The Common Point of Entry/ Gateway is the front door to mental health services across Berkshire. It is a predominately telephone-based service offering specialist mental health assessment and signposting to Primary, Secondary, and tertiary based mental health services in Berkshire. We are primarily based in Bracknell, however, do offer face to assessment and liaise with associated Primary, statutory, and Secondary care services throughout Berkshire. We are innovative, stable and experienced team who offer high level of support with a good balance of home and office-based work. The Team is committed to offering a good work/life balance with opportunities for personal and professional development. The post holder will provide a high level of administrative support and maintain effective office processes and procedures in relation to routine and urgent referrals for the Common Point of Entry (CPE). The Role of CPE administrator is set within a busy open plan office along with the ability to work remotely. The post holder will work under the direction and supervision of the Admin Manager and ensure good communication is maintained.

We are seeking a motivated and passionate individual who has the ability to work well within a team environment and be able to manage and prioritise workload, being able to work on their own initiative with minimal supervision, to meet deadlines and prevent delays for people accessing services to meet their health needs.,

• Strong knowledge and understanding of the health and social care systems and operating frameworks.
• Previous knowledge and experience of working in similar environment, with service users who have complex mental health needs.
• Effective and competent interpersonal, influencing, communication, observation and reporting skills.
• Previous NHS experience in a similar role
  
  In return we offer structured supervision, access to training and development as part of your own personal development programme. This is a friendly and supportive team environment within an organisation that truly makes a difference for people with mental health conditions, their families and carers.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites
The "must haves" for you to be considered for this role