Course Coordinator

The Northern Endoscopy Training Academy (NETA) is seeking an enthusiastic and highly organised Course Coordinator to support the planning, coordination and delivery of endoscopy education and training programmes across the North East and North Cumbria. Hosted by North Tees and Hartlepool NHS Foundation Trust, NETA works in partnership with NHS England, the North East and North Cumbria Integrated Care Board (ICB), Regional Training Centres and eight NHS Trusts to deliver high-quality education and workforce development opportunities for the endoscopy workforce. Working closely with the Academy Manager, Clinical Leads, Course Directors and faculty, you will coordinate a programme of NHS England-funded courses, educational events and workforce development initiatives. Responsibilities include managing learner registrations, communications, venue and resource bookings, training records, certification, quality assurance activities and stakeholder engagement. You will also provide on-site support at courses and events across the region. This is an exciting opportunity to support the development of a skilled endoscopy workforce and contribute to high-quality patient care. Please note: Occasional travel across the region is required. This post is offered on a 12-month fixed-term basis, with the potential for extension subject to ongoing funding. The Course Coordinator will play a key role in supporting the planning, coordination and delivery of endoscopy education and training programmes across the North East and North Cumbria. Working closely with the Academy Manager, Clinical Leads, Course Directors and faculty, the post holder will coordinate a portfolio of NHS England-funded training courses, educational events and workforce development activities. Responsibilities include managing learner registrations, course bookings, communications, training records, venue and resource arrangements, certificate administration and evaluation processes. The post holder will support quality assurance activities, maintain accurate data and reports, and act as a key point of contact for learners, faculty and stakeholders. The role will also provide on-site support at training courses and events, ensuring their smooth and effective delivery and a positive learner experience. Working collaboratively with NHS England, Regional Training Centres and partner NHS organisations, the Course Coordinator will contribute to the development of a skilled and sustainable endoscopy workforce across the region. At University Hospitals Tees, our main priority is to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. Please see the full job description and person specification document(s) attached for main responsibilities of the role. Core Functions: Key Results and deliverables:

• Coordinate the planning, organisation and delivery of educational programmes, training courses and events across the Northern Endoscopy Training Academy (NETA)
• Act as a central point of contact for learners, faculty, Course Directors, Regional Training Centre Leads and key stakeholders.
• Liaise with Course Directors and faculty to support course planning, scheduling, resource requirements and delegate management.
• Coordinate learner registrations, bookings, course payments, communications, joining instructions, training records and certificate issuing, ensuring data is accurate and maintained in line with relevant policies.
• Provide administrative and operational support at courses, meetings and events across the region, including occasional travel where required.
• Coordinate course logistics, including venues, equipment, catering, accommodation and course materials as required.
• Collect, collate and analyse learner and faculty feedback, producing reports and summaries to support evaluation and continuous improvement.
• Maintain quality assurance processes and records to support compliance with Academy, NHS and JAG standards.
• Support the preparation of reports, presentations and performance data for Academy meetings, boards and stakeholders.
• Contribute to the continuous development and improvement of Academy programmes, processes and learner experience.
  
  Knowledge & Skills:
Essential
• Knowledge of NHS administration, structures and processes.
• Ability to work within a multi-disciplinary team.
• Ability to build effective working relationships and work in partnership with a wide range of internal and external stakeholders.
• Good understanding of administrative and office management procedures.
• Proficient in the use of Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Ability to organise and prioritise a varied workload, meeting competing deadlines.
• Excellent verbal and written communication skills.
• Experience of maintaining accurate records, databases and electronic filing systems.
• Numerate and analytical skills with the ability to present complex data and construct comprehensive reports.
• Ability to handle sensitive and confidential information appropriately.
• Good attention to detail and a high level of accuracy.
• Ability to work independently and use initiative within agreed procedures.
• Effective problem-solving and organisational skills.
• Understanding of data protection, confidentiality and information governance requirements.
Qualifications & Training: Essential
• Educated to NVQ Level 3 in Business Administration (or equivalent qualification) or equivalent experience in an administrative role.
• GCSE Grade 4/C or above (or equivalent) in English and Mathematics.
• Competent in the use of Microsoft Office applications, including Word, Excel, Outlook and Teams.
Experience: Essential
• Experience of working in an administrative, coordinator or business support role.
• Experience of organising and coordinating meetings courses and events including preparing agendas, taking minutes and maintaining action logs.
• Experience of managing and maintaining electronic records, databases and filing systems.
• Experience of working with a range of stakeholders and providing effective customer service.
• Experience of prioritising and managing a varied workload to meet competing deadlines.
• Experience of using Microsoft Office applications, including Word, Excel, Outlook and Teams.
• Experience of interpreting and collating data to produce high quality reports using spreadsheets and presentation software.
• Experience of financial systems, raising requisitions, receipting and invoicing.
• Experience of handling sensitive and confidential information appropriately.
• Experience of coordinating activities, events, projects or programmes, ensuring effective communication with participants and stakeholders.
Personal Attributes: Essential
• Excellent organisational skills with the ability to prioritise a varied workload.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Professional, approachable and customer-focused manner.
• Ability to build effective working relationships with a wide range of stakeholders.
• Flexible and adaptable to changing priorities.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Accurate and methodical with a strong attention to detail.
• Ability to work with minimal supervision
• Act as a role model
• Ability to travel occasionally across the North East and Yorkshire region as required to support Academy activities, meetings and events.
• Flexible approach to working arrangements to meet the needs of the service.