Course Coordinator

Swim England, based in Loughborough, is seeking a Course Coordinator to join their education arm, the Institute of Swimming. Swim England is the national governing body for swimming in England. We help people learn how to swim, enjoy the water safely, and compete in all our sports. Our vision is of a nation swimming and we strive to inspire everyone to enjoy the water in the way that suits them. We work with our partners to create engaging programmes that enable everyone to be active, have fun and stay healthy through swimming. Your application is generated using the information you have provided in your Profile. Your CV and any additional supporting evidence will also be attached and made available to the hiring manager.

• Maternity Cover; Full-Time (35 Hours); Mon-Fri
• Minimum 2x Days a Week Onsite
Our standard Full Time Equivalent hours are 35 hours per week, unless otherwise specified in the job advert., We are looking for an organised, proactive and customer-focused individual to plan, coordinate and deliver a high-quality programme of IOS training and CPD courses within their designated area. The Course Coordinator will work closely with the Senior Course Coordinator, tutors, venues, internal teams and customers to ensure courses are viable, well-resourced, delivered within budget and aligned with organisational KPIs., In this role you will:
• Develop and progress detailed annual training plans for all courses and CPDs within your geographical area, to meet the needs of employers, clubs and individuals to meet the Institute's targets.
• Work with other departments, customers and stakeholders to deliver the KPI's set by senior management.
• Ensure that all courses are planned and delivered within the required budgetary requirements, confirming financial viability and reporting regularly to the Senior Course Coordinator.
• Troubleshoot effectively, working with the Senior Course Coordinator when required, to ensure that courses run whilst remaining financially viable.
• Effectively communicate with delivery venues, tutors, internal departments and other stakeholders, to ensure all information, administration and resources are in place prior to courses starting to best fulfil the needs of our customers.
• Using marketing materials, in line with agreed sales strategies, market the training opportunities to the local area to ensure that courses are viable and run where possible at maximum capacity.
• Liaise with, and allocate, appropriately qualified and licensed tutors and presenters to deliver training and troubleshoot for replacements if necessary
• Carry out any other duties within the scope, spirit and purpose of the job and proactively comply with organisation policies and procedures.
  
  You will be confident managing multiple priorities and deadlines, using your excellent communication, IT and organisational skills to provide accurate information and a positive end-to-end experience for learners and stakeholders. Resourceful and solutions-focused, you will be comfortable troubleshooting challenges as they arise and contributing to effective marketing and promotion of courses, while embodying the Institute's values of quality, purpose, togetherness, fun and resourcefulness., Essential:
• Excellent customer service skills
• Proven ability to deliver against KPIs/targets
• Comprehensive IT skills, including a thorough knowledge of word-processing, databases, spreadsheets and presentation skills
• Excellent communication skills in person, via telephone, and email
• Excellent organisational skills
• Ability to manage a varied administrative work program and meet tight deadlines
• GCSE grade A-C in English & Maths or level 4 or above
Desirable:
• Knowledge of the Institute's courses and programmes
• Knowledge of educational functions, processes and systems
• Experience of working with service level agreements
• Knowledge of booking systems for payments
Please be advised that we cannot offer visa sponsorship and that you must have right to work in the UK to apply or be considered for this role. If you are a non-UK/EU National, you must have an appropriate working Visa to undertake employment. You must also be working within the UK to apply or be considered for this role, due to the public liability insurance Swim England holds.

Swim England is the recognised national governing body for swimming, artistic swimming, diving and water polo in England. We help people learn how to swim, enjoy the water safely, and maximise their potential in aquatic sport at every level - from community participation to world-class performance.