Country House Manager

Our Derwent Bank country house has 44 bedrooms, providing a serene retreat for up to 66 guests embarking on guided or self-guided tour holidays. As the Country House Manager, your role revolves around delivering an exceptional standard of guest service. Your responsibilities span various domains:

• Guest Service Excellence: Elevate guest experiences by overseeing every aspect of guest service.
• Kitchen Management: Take charge of the culinary experience, managing chefs to consistently deliver exceptional food quality within the established budgetary framework
• Front of House Management: Lead the front of house team, ensuring pristine conditions in all bedrooms and public areas
• Property Maintenance and Appearance: Collaborate with Maintenance and properties team to monitor, report, and address internal and external repairs and property defects.
• Team Development & Culture: Foster a culture of teamwork and harmony, recognising the crucial role it plays in the overall success of our house
• Centralised Support: Work with our central support teams including HR, Health & Safety, Finance and Sales
As an experienced Operations Manager your role encapsulates not just management but a commitment to creating an environment where every detail reflects the values of our Society and as a co-operative, where members are genuinely looked after. What are we looking for? We would love to hear from you if you have these essential skills:
• A commercial background in the Tourism or Hospitality industry. We are keen to hear from Hotel Managers, Country House Managers, Hotel General Managers or Hospitality Managers, who can showcase a track record of successful operational management within a hotel, country house, or similar establishment.
• Given the nature of our industry, flexibility is key. The role necessitates adaptability to varied working hours, particularly during evenings and weekends
About HF Holidays: As Britain's only walking holiday co-operative, we are committed to creating meaningful connections through shared experiences in the great outdoors. With 112 years of history, we bring like-minded people together through more than 260 carefully crafted walking and activity holidays in the UK, Europe, and beyond. We also own and manage16 characterful country houses in the heart of the UK's best-loved national parks landscapes. Supported by our 500 strong team who are based both remotely and at our Head Office in Hertfordshire as well as our Houses.