Counter Associate

Counter Associate

Salary not available. View on company website.

DECIEM Inc., Liverpool

  • Part time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 26 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: b96ffb753b684eddb3d89426c1e6e5b3

Full Job Description

+ Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM's vision through excellent service
+ Determine the customer's needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
+ Ensure standards for quality, customer service, and health and safety are met
+ Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
+ Manage customer feedback and queries
+ Assist in maintaining counter standards of cleanliness and organization
+ Be aware of and assist in maintaining DECIEM's merchandising concepts
+ Ensure tidiness standards are always respected and maintained
+ Conduct products refunds and address customer issues in a positive manner
+ Responsible for building meaningful relationships with department managers and clients. High standard communication.

We are looking for a flexible customer service-oriented Counter Associate to join our "extraOrdinary" team in John Lewis - Liverpool, to deliver memorable experiences to our customers <3
Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors., + Comfortable in engaging customers and applying products to the customer while providing consultations
+ Ability to multi-task, while providing professional and outstanding customer service
+ Desire to spread brand awareness<3
+ Effective time management and communication skills.

Known as "The Abnormal Beauty Company", DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.

There's a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
+ Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
+ Access to LinkedIn Learning membership to help you keep growing and learning.
+ First dibs on new products.
+ A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
+ Do the right thing
+ Create impact
+ Respect small things
+ ️ Care too much
+ Be the future
These values continue to guide us in all that we do. Along the way, we've been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We're still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM's objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

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