Council Tax Billing Officer

We're looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities. We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you're passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we'd love to hear from you. What you'll need We're looking for someone who brings energy, initiative, and a commitment to fairness and service. You don't need to meet every requirement to apply-we value potential and a willingness to learn. Key strengths include:

• Team player and can work on own initiative
• Great communication skills - written and verbal
• Monitor client accounts to check payments received
• Excellent customer service skills
• Accurately update computer systems & records
• Keep up in a fast-paced partnership environment
• Liaise with other departments, Citizens Advice and Department for Work and Pensions
• Ability to work from home where necessary
• Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place
  
  For more information, visit the How to Apply section of our Career Site. East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0

We offer a supportive and flexible working environment with a range of benefits, including:
• Generous Local Government Pension Scheme
• Flexible working options to support work-life balance
• Agile working - a blend of office and home-based work
• Access to a unique employee benefits package
• Full training and ongoing support
• Health and wellbeing initiatives
• A culture that values continuous learning and development
• Career progression opportunities