Corporate Receptionist
Mitie Group plc., Cowes, Isle of Wight
Corporate Receptionist
Salary not available. View on company website.
Mitie Group plc., Cowes, Isle of Wight
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Aug | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: c5d8a85cd8e043848d23e272b52e5b57
Location ref: Cowes, Isle of Wight
Full Job Description
- Deliver an exceptional guest experience, ensuring all visitors receive a professional and welcoming service.
- Act as the central point of contact for clients, visitors, contractors, and service providers.
- Manage reception duties, including visitor registration, issuing security passes, and arranging transport requirements.
- Operate the switchboard, answer calls promptly, and direct enquiries appropriately.
- Manage shared inboxes and respond to emails professionally and efficiently.
- Coordinate meeting room, desk, and collaboration space bookings using the relevant booking systems.
- Arrange taxis, shuttle services, travel tickets, and general travel-related enquiries.
- Handle guest and customer enquiries, resolving issues where possible or escalating appropriately.
- Process and maintain records, reports, databases, and electronic filing systems accurately.
- Manage incoming and outgoing post, couriers, and associated administrative processes.
- Support audit activities through the collation and preparation of required documentation.
- Build and maintain positive relationships with clients and stakeholders, understanding individual requirements and expectations.
- Maintain knowledge of local amenities, transport links, parking, hotels, and restaurants to support customer enquiries.
- Work collaboratively with colleagues to ensure a seamless and consistent service.
- Identify opportunities to improve processes, systems, and administrative efficiency.
- Adhere to all company policies, procedures, security requirements, and grooming standards.
- Provide flexible support across the wider site team and undertake any other reasonable duties as required.
Proven experience delivering high-quality customer service. - Previous reception, hospitality, customer service, or administrative experience preferred.
- Experience working in a professional office or corporate environment is desirable.
- Knowledge of desk booking systems is advantageous but not essential.
- Competent in Microsoft Office applications, including Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience handling multiple priorities in a busy environment. Personal Attributes
- Professional, approachable, and customer-focused.
- Well-presented, adhering to company appearance and grooming standards.
- Organised with strong attention to detail.
- Able to prioritise workload and manage competing demands effectively.
- Flexible and adaptable in response to changing business needs.
- Confident interacting with stakeholders at all levels.
- Committed to continuous learning and development, including undertaking additional training where required.
Direct job link
https://www.jobs24.co.uk/job/corporate-receptionist-127174714