Controller Responder (bank)
Provide CIC, Mile End, Colchester
Controller Responder (bank)
Salary not available. View on company website.
Provide CIC, Mile End, Colchester
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 29 Oct | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 890154ae193942419a21f5fd4dee5602
Location ref: Mile End, Colchester
Full Job Description
We are looking for sessional workers to join Workforce Solutions as Controller Responders. CareCall247 is a 24/7 personal alarm monitoring and emergency response, helping people stay safe and independent at home. The post-holders will provide an urgent telephone response service to all customers, ensuring compliance with the Telecare Service Association guidelines. Main duties of the job include but are not limited to:
- To monitor and answer calls on call handling platform inline with TSA guidelines.
- To complete onward referrals, in consultation with the customer to relevant health and social care service
- Ensure a high level of inputting into the call answering system and Service user records are maintained accurately