Control Room Assistant

CTV Control Room Assistant Vacancy (4 on 4 off) Hammerson Bullring Shopping Centre, Birmingham, United Kingdom Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Job Description Mitie has a great opportunity at The Bullring Shopping Centre, Birmingham. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 4 off with an hourly rate of £14.17 working 42 hours a week. You will report directly to the Duty Controller. Within this role you will be expected to:

• Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
• Escalate incidents to the relevant personnel
• Highlight Health and Safety issues and report to Tech Services.
• Communicate clearly and effectively with all departments.
• Monitoring security entry and exit to the service yard.
• Assist the Duty Controller in updating Control Room records
• Assist in issuing Contractor ID passes and keys
• Assist customers and retailers with their enquiry's on the telephone
• Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
• Flexibility to pick up overtime on the other team.
• Perform general administration duties if required
• Undertake any other reasonable duties as required to meet the needs of the business.
Knowledge/Skills/Experience
• Literate and numerate
• Flexibility to work shifts on a 24 hour rota
• Knowledge of CCTV operations, including Data Protection
• SIA Security CCTV License is essential
  
  Literate and numerate
• Flexibility to work shifts on a 24 hour rota
• Knowledge of CCTV operations, including Data Protection
• SIA Security CCTV License is essential
  
  Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.