Control Centre Operative
Brackenberry Limited, Atlantic Wharf, Caerdydd - Cardiff
Control Centre Operative
Salary not available. View on company website.
Brackenberry Limited, Atlantic Wharf, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 4 Oct | Get your application in today.
Closing date: Closing date not specified
Job ref: bc6ebedbfb0f4842b6991e21a7404caf
Location ref: Atlantic Wharf, Caerdydd - Cardiff
Full Job Description
The Control Centre Operator will provide a responsive, customer-focused 24/7 telecare and contact centre service to vulnerable, elderly and other customers who may require support, reassurance or emergency assistance. The postholder will receive and respond to inbound calls, make outbound welfare calls and coordinate appropriate responses to emergency, priority and routine enquiries.
Responsibilities:
Receive and respond promptly to emergency, priority and routine calls from vulnerable and elderly customers.
Assess the nature and urgency of calls and take appropriate action in accordance with established procedures.
Follow the Council's safeguarding policies and procedures and report concerns relating to children or adults at risk.
Complete safeguarding training appropriate to the role.