Contracts Works Officer

Birmingham City Council are seeking committed and professional Repairs and Voids Contracts Works Officers to support the delivery of responsive repairs and voids works across the Council's housing stock. The role is central to ensuring properties are maintained to a high standard, void homes are returned to lettable condition efficiently, and repair services meet contractual, quality and customer service expectations. You will work closely with contractors, internal teams and residents to ensure works are delivered safely, compliantly, on time and within budget.,

• Monitor and inspect repairs, voids and planned works delivered by contractors to ensure compliance with specifications, quality standards and health and safety requirements.
• Support the management of repairs and voids contracts, including performance monitoring against KPIs, cost control and service standards.
• Carry out property inspections pre- and post-works to confirm scope, quality and readiness for re-let.
• Liaise with contractors, housing management teams and residents to coordinate works, access arrangements and effective communication.
• Assist in the management and resolution of customer complaints, defects and service failures relating to repairs and voids works.
• Ensure accurate record keeping, reporting and use of housing and contract management systems.
• Contribute to safeguarding, risk management and compliance processes.
• Support continuous improvement in service delivery and customer outcomes.
  
  A relevant construction, building, property or housing-related qualification, or equivalent demonstrable experience.
• Knowledge of building maintenance standards and landlord repair responsibilities.
• Evidence of continuing professional development relevant to the role.
• Full UK driving licence and access to a vehicle is essential for this role.
Experience
• Experience of working in a repairs and maintenance or voids environment, ideally within social housing or a local authority.
• Experience of inspecting building works and monitoring contractor performance.
• Experience of working with customers/residents and addressing service issues.
• Experience of working to targets, deadlines and performance standards
• Experience of working with M3NHF VERSION 8 and its application on building contracts
• Experience of conducting financial and quality audits on contractors` SOWs and completed work.
• Experience of working with Microsoft Office, using tablets ,laptop and systems at work such as Outlook , Teams and Excel.
Skills, Knowledge and Abilities
• Good working knowledge of housing repairs, voids processes and property maintenance standards.
• Understanding of health and safety legislation and safe working practices.
• Ability to read and interpret specifications, schedules of work and reports.
• Strong written and verbal communication skills, with a customer-focused approach.
• Effective organisational and time-management skills.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Hybrid role subject to service needs.
• Competent IT skills, including housing management and inspection systems.
• A proactive, solution-focused approach with attention to detail and quality
• This role will also have elements of lone working.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.