Contracts Manager - Heating and Ventilation

We have an opportunity for a Contracts Manager - Heating and Ventilation to join our team. This role will be based in Wembley, twice a week with travel to other sites, covering London & Hertfordshire as and when required. SNG operates a Hybrid working model, we support both home working & onsite. This pivotal role will oversee replacement, servicing, maintenance, and small project works, ensuring systems are safe, compliant, and operating efficiently. You will play a key role in delivering a high-quality, value-for-money service for our customers. The Role: Your responsibilities will include:

• Lead and manage contracts for heating plant, mechanical ventilation, and heat networks, ensuring full compliance with all statutory and regulatory requirements.
• Monitor contractor performance against specifications and KPIs, chair review meetings, and drive service improvements where required.
• Oversee budgets, forecasting, spend control, and authorise payments and variations to ensure value for money.
• Act as the key point of contact for contractors, residents, and stakeholders, resolving operational issues and keeping customers informed.
• Analyse repairs trends to inform planned works and continuous improvement initiatives.
• Support procurement exercises and ensure contracts align with organisational requirements.
• Oversee third-party audit programmes and maintain accurate compliance records from inception to closure.
• Investigate incidents and complaints, embedding lessons learned and promoting a strong culture of safety and compliance.
• Build effective working relationships across teams and partners to deliver safe, timely, and customer-focused outcomes.
  
  Level 3 NVQ Diploma in Gas Maintenance and Repair (or equivalent experience).
• Strong technical knowledge of heating and ventilation systems, gas safety, and commercial contract management.
• Sound understanding of current legislation and regulations, including Gas Safety Regulations 1998, Health & Safety legislation, CDM, and relevant building regulations.
• Experience managing third-party contractors and delivering large-scale gas testing programmes.
• Proven ability to manage budgets, forecast spend, and deliver value for money while mitigating risk.
• Confident communicator with strong interpersonal skills, able to influence, challenge, and represent the organisation professionally.
• Ability to maintain accurate compliance and project records from inception to completion.
• Good working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
• A collaborative approach, high level of integrity, and commitment to continuous professional development.
• Willingness to be office-based and travel between sites as required.
Desirable:
• Experience within Social Housing or a large, complex Housing Association.
• Commercial Gas qualifications and Gas Safe registration, with evidence of continued CPD.
• Unvented cylinder qualification.
• SMSTS, IOSH Managing Safely, or NEBOSH General Certificate