Continuous Process & Service Improvement Analyst

Embed Operational Excellence principles and standard ways of working across the hub, ensuring teams apply consistent, structured approaches to performance and improvement

Drive effective daily management routines, including huddles, visual management, process confirmation, skills matrices and structured performance discussions

Facilitate improvement activity by helping teams identify waste, variation, bottlenecks, service risks, and opportunities to improve operational flow, quality, productivity, and customer outcomes

Coach Hub Managers, Team Leaders, and operational teams in structured problem and continuous improvement techniques

Support operational readiness and implementation activity relating to business change, centralisation, transition programmes, and operational restructuring

Share best practice, lessons learned, and improvement opportunities across hubs and business areas

Embed any changes to process or ways of working in-line with regulatory or internal audit requirements

Our ideal team member will have previous experience in coaching, facilitation, process observation, and performance analysis, helping to identify improvement opportunities, improving operational flow and service delivery with excellent communication skills., The ability to work independently as well as part of a team

Proven experience of working proactively and taking initiative

Numerate with analytical ability

An ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments

Strong interpersonal skills, quick to develop and maintain relationship both internally and externally

Operational resource planning and design exposure

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

Good knowledge of Microsoft Products

Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles

Previous knowledge and experience of the Asset Finance industry

Experience of leadership and team coaching

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.