Continuous Improvement Support Officer

Are you passionate about leading change and improving customer service? Do you want to help strengthen the services we provide to the food and farming industry and make a positive difference for rural communities through continuous improvement? If you do, then why not join the Rural Payments agency and be a part of our Customer and Innovation Team as a Continuous Improvement Support Officer? The Rural Payments Agency (RPA) is an executive agency of Defra and delivers more than £2 billion each year to farmers, landowners and rural businesses. As an Operational Delivery organisation, most of our people work directly with customers and stakeholders to provide essential services that support a healthy and sustainable rural economy. Further information about the RPA and our work can be found at Rural Payments Agency - GOV.UK As a Continuous Improvement Support Officer within Rural Payments Agency, you will be responsible for gathering suggestions for improvement and helping to assess and develop opportunities to enhance our processes.,

• Support and lead small improvement and change activities across Service Delivery and wider RPA, helping to deliver better services for customers
• Act as the voice of the customer by using feedback and evidence to shape improvements and ensure changes meet customer needs
• Run and support continuous improvement workshops and problem-solving sessions, using data and insight to identify issues and develop practical solutions
• Work closely with colleagues in customer contact teams and other improvement teams to share good practice and deliver consistent customer service
• Communicate clearly with colleagues, stakeholders, and Senior Managers, using different methods to share progress, key findings, and recommendations
• Help ensure new processes and ways of working are understood, adopted, and embedded into day-to-day delivery, offering subject-matter input where needed
• Make sound, evidence-based decisions, escalating issues when required and helping to resolve problems in line with policy and guidance
• Identify and manage risks, working to tight timescales while keeping accurate records and preparing any required guidance or documentation
• Handle sensitive information appropriately, following legislation, policy, and data protection requirements
• Work flexibly and adapt to changing priorities to deliver good outcomes for the Agency and its customers
• Contribute to a culture of continuous improvement and lead by example. Where applicable, support others through guidance or line-management duties
• Take responsibility for ongoing learning and development to maintain and improve professional skills and knowledge
  
  Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .