Content Management Transformation Manager

We are seeking a strategic and forward-thinking Content Management Transformation Manager to take ownership of transforming and evolving our Assessment Item Bank operating model - a core asset underpinning high-quality, high-stakes assessment delivery. This role will shape the future direction, user experience, scalability, and integrity of item bank systems, ensuring they support secure, reliable, and psychometrically robust assessment products. Working in close partnership with the Operations Director, the role will lead the delivery of enhanced processes, workflows, and systems that align with our regulatory ambitions and global growth strategy. This position sits at the heart of assessment excellence, supporting the development and maintenance of item banks that meet the demands of high-stakes testing, including adaptive and large-scale digital assessments. Working closely with stakeholders across Product, Technology, Operations, and Content, the role will define and manage a clear development roadmap that balances user needs, business priorities, and industry standards. Collaboration will be key to ensuring alignment across teams and with external partners, while maintaining a strong focus on content quality, security, and assessment validity. The role requires strong ownership across planning, decision-making, and delivery. Responsibilities include identifying user and business needs, shaping effective workflows, and driving continuous improvement across content production and calibration processes. A key focus will be on enabling efficient and high-quality content development, including exploring the use of AI-assisted tools and strengthening supplier partnerships. The role will also oversee onboarding and training for contributors, ensuring all processes support consistency, quality, and compliance with assessment standards. Success in this role will be measured through the delivery of a secure, high-quality, and trusted item bank that supports assessment delivery without compromise. This includes achieving strong stakeholder alignment, high levels of user adoption, and measurable improvements in workflow efficiency and quality. The role will play a critical part in supporting regulatory ambitions, safeguarding content, and enabling the continued evolution of a robust, globally relevant assessment ecosystem. This is a 12-month fixed term contract. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

• Demonstrable experience of leading a Content Management system transformation.
• Knowledge of Assessment content processes is desirable.
• Proven ability to lead and influence cross-functional teams.
• Familiar with a variety of project management methodologies including Lean Product Management and Agile.
• Build and manage successful, collaborative relationships with customers, commercial partners, and colleagues.
• Demonstrable experience of successfully embedding change.
• Communication, networking and influencing within a matrix structure: to find a consensus and a way forward which balances needs.
• Great listening skills which facilitate the gathering of information from a number of sources and build the best product roadmap.
• High emotional intelligence.
• Strong interpersonal skills and experience with complex stakeholder management., English Language Teaching
  
  At Oxford University Press (OUP), we are on an ambitious journey to develop and grow our assessment business. Backed by one of the most respected global names in education and English language teaching, our aim is to become a global leader in the field, delivering innovative, high-quality tests that set new standards in the industry.
Why this matters The world of English language assessment is changing. Digital transformation, AI-driven solutions, and evolving learner needs are redefining how tests are designed, delivered, and recognised. We believe that this has created the opportunity for OUP to lead, innovate, and shape the next generation of English language testing at scale. Why join now? We are assembling a team of experts in assessment, product, technology, operations, research, and commercial growth to take this business to the next level. This is your chance to:
• make a real impact - you won't be joining a business that's maintaining the status quo. You'll be shaping it. Your expertise will directly influence strategy, innovation, and execution.
• lead transformation - we are creating something bold and ambitious, combining the strength of OUP's legacy with the agility of a high-growth business.
• innovate at the forefront of assessment - work with cutting-edge AI, digital testing, and next-generation assessment models to enhance how people learn and prove their English proficiency.
As a department of the University of Oxford, we are guided in everything we do by our mission; we re-invest in our publishing and our assessment to have a positive impact on our international community of English language learners.

We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies. We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts. This role comes with the added benefit of a discretionary annual payment.