Content Designer

Content Designer

2026-09-30T00:00:00

Birmingham

West Midlands

GB

B1 1

Any

2026-12-29T07:00:50.903

Content Design Specialist

Req ID: 63147

Posting Start Date: 28/09/#####

Posting End Date: 11/10#####6

Job Function: Design

Division: Consumer

Job Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One Braham

Advertised Salary: Competitive

Closing Date: Sunday 11th October#####26

Location(s): Birmingham, Bristol or London

Flexible Working

The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

You'll join BT Consumer's Customer Loyalty & Rewards team, part of the Consumer Sales & Service organisation. This newly established operating model has been created to evolve EE's customer rewards proposition and deliver greater value throughout the customer lifecycle. The team is responsible for designing and enhancing reward experiences that strengthen customer engagement, drive loyalty and support long-term retention, helping customers get more from their relationship with EE.

What you'll be doing

• Design clear, accessible and engaging content that helps customers discover, understand and use EE Rewards.


• Create and optimise end-to-end customer journeys across EE's digital channels, balancing customer needs with business objectives.


• Use customer research, behavioural insight, analytics and testing to identify opportunities and improve experiences.


• Collaborate with Product, Design, Engineering, Commercial, Legal and Regulatory teams to turn complex requirements into simple customer experiences.


• Create, test and iterate content throughout the product lifecycle using evidence-led design principles.


• Support the publication and maintenance of content through EE's content management platforms.


• Ensure content meets accessibility, governance, brand and regulatory standards.


• Champion content design best practice and contribute to the wider content design community.


• Help shape the future of EE Rewards by identifying opportunities to improve customer engagement and loyalty.

Essential Skills / Experience

• Proven experience designing user-centred digital content and customer journeys, using evidence to simplify complex information and improve customer outcomes.


• Strong experience using customer research, analytics and insight to inform content decisions and drive continuous improvement.


• Strong stakeholder management and influencing skills, with experience working across agile, multidisciplinary teams to deliver customer and commercial outcomes.

Desirable Skills / Experience

• Experience working within loyalty, rewards, membership or customer engagement propositions.


• Experience publishing content through a Content Management System, ideally Adobe Experience Manager (AEM).


• Knowledge of inclusive design, accessibility standards and content governance.


• Understanding of SEO, experimentation, personalisation and optimisation techniques.


• Experience working within a large-scale consumer or digital organisation.

Our Package

• 10% on target annual bonus


• Access to an online private GP 24/7 for you and your immediate family


• Market-leading paid carers leave with up to 2 weeks off


• Equalised maternity, paternity, and adoption leave - 18 weeks full pay and 8 weeks half pay


• Discounted EE and BT products, including mobile and broadband


• Market leading Pension scheme - 5% from you and 10% from us


• Holiday purchase scheme


• You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About EE Culture and Expectations

At EE, we're harnessing the power of technology to bring people together and make life better. You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.

[For corporate TA within Consumer] #J-18808-Ljbffr

#s1-Gen

Content Design SpecialistReq ID: 63147Posting Start Date: 28/09/#####Posting End Date: 11/10#####6Job Function: DesignDivision: ConsumerJob Location: GBR Bristol - Assembly, GBR-Birmingham-Three Snowhill, GBR-London-BTHQ One BrahamAdvertised Salary: CompetitiveClosing Date: Sunday 11th Octobe#####26Location(s): Birmingham, Bristol or LondonFlexible WorkingThe BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.About the roleYou'll join BT Consumer's Customer Loyalty & Rewards team, part of the Consumer Sales & Service organisation. This newly established operating model has been created to evolve EE's customer rewards proposition and deliver greater value throughout the customer lifecycle. The team is responsible for designing and enhancing reward experiences that strengthen customer engagement, drive loyalty and support long-term retention, helping customers get more
from their relationship with EE.What you'll be doingDesign clear, accessible and engaging content that helps customers discover, understand and use EE Rewards.Create and optimise end-to-end customer journeys across EE's digital channels, balancing customer needs with business objectives.Use customer research, behavioural insight, analytics and testing to identify opportunities and improve experiences.Collaborate with Product, Design, Engineering, Commercial, Legal and Regulatory teams to turn complex requirements into simple customer experiences.Create, test and iterate content throughout the product lifecycle using evidence-led design principles.Support the publication and maintenance of content through EE's content management platforms.Ensure content meets accessibility, governance, brand and regulatory standards.Champion content design best practice and contribute to the wider content design community.Help shape the future of EE Rewards by identifying opportunities to improve customer
engagement and loyalty.Essential Skills / ExperienceProven experience designing user-centred digital content and customer journeys, using evidence to simplify complex information and improve customer outcomes.Strong experience using customer research, analytics and insight to inform content decisions and drive continuous improvement.Strong stakeholder management and influencing skills, with experience working across agile, multidisciplinary teams to deliver customer and commercial outcomes.Desirable Skills / ExperienceExperience working within loyalty, rewards, membership or customer engagement propositions.Experience publishing content through a Content Management System, ideally Adobe Experience Manager (AEM).Knowledge of inclusive design, accessibility standards and content governance.Understanding of SEO, experimentation, personalisation and optimisation techniques.Experience working within a large-scale consumer or digital organisation.Our Package10% on target annual bonusAccess to
an online private GP 24/7 for you and your immediate familyMarket-leading paid carers leave with up to 2 weeks offEqualisedmaternity, paternity, and adoption leave - 18weeks'full pay and 8weeks'half payDiscounted EE and BT products, including mobile and broadbandMarket leading Pension scheme - 5% from you and 10% from usHoliday purchase schemeYou can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.At EE, we're harnessing the power of technology to bring people together and make life better.You'll use your energy and ambition from similar roles where you've thrived, met goals, achieved targets, influenced others, or provided great service and you'll already have the transferrable skills to shine here. You'll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We'll give you all the training, tools, and support you need to build your confidence and achieve your targets.We
understand that life doesn't always follow a set schedule, so we help our people work flexibly - for example, allowing you to plan your own breaks or bank time off to make sure you don't miss the moments that matter most.We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition - and we'll match it with opportunity. Join us at EE and turn your potential into performance.[For corporate TA within Consumer] #J-18808-Ljbffr